IT Support Specialist

🧩 Job Description

We are looking for an IT Support Specialist with experience in L1 and L2 support levels, focused on end-user support, incident resolution, and IT infrastructure maintenance. This role is key to ensuring the continuous operation of IT services in a corporate environment.

Job on site CDMX

🎯 Responsibilities

• Provide technical support to end users (L1 & L2) for hardware, software, and connectivity issues.
• Troubleshoot and resolve incidents related to infrastructure, networking, endpoints, and cloud services.
• Manage user accounts and access control through Active Directory and identity management tools.
• Strong knowledge of: Windows 10/11 and MacOS
• Configure and support VPN connections and network connectivity (LAN/WAN, WiFi, firewall).
• Provide on-site and remote support, including handling VIP users.
• Manage and track tickets using ticketing systems, ensuring SLA compliance.
• Escalate incidents based on priority and impact.
• Administer endpoints using tools such as Intune / Endpoint Management (MDM).
• Maintain up-to-date IT documentation (inventory, diagrams, configurations).
• Support implementation and maintenance of IT infrastructure and cloud environments.
• Experience implementing and managing:MFA (Multi-Factor Authentication), Data encryption, Privileged access administration

Nice to have

• Knowledge strong CCNA CCNP, and similar

What We Offer

• Competitive salary
• Legal benefits and additional perks
• Professional growth opportunities
• Collaborative work environment